Broadband: Residential and Businesses
Best Practices to Improve a Home or Business Internet Connection
- Avoid using an integrated (all-in-one) modem and router. This is standard practice to provide customers with one device.
- Split the Modem and Routing Functions.
- Avoid signal blockers, such as baby monitors, wireless headphones, microwaves, etc.
- Place WiFi router in a central location that is away from obstructions such as cabinets, windows, etc.
- Purchase approved modems from various retailers. For Charter Communications customers, approved modems information is available at: https://www.spectrum.net/support/internet/compliant-modems-spectrum-network/.
- Consider upgrading or using a Wi-Fi router that is 802.11n/ac.
- There are two frequencies that are broadcast 2.4 GHz and 5 GHz through most routers.
- Connect smart home devices to the 2.4 GHz frequency and connect only phone and computing devices to the 5GHZ channel.
- Not specific to Morgan Hill, but one company offers tips that may help residents improve their internet speed.
Local Broadband Information
- California Broadband Interactive Map shows information submitted by the providers to the California Public Utilities Commission: https://www.broadbandmap.ca.gov/
- See what service providers are available along with advertised speeds and starting prices in Morgan Hill: broadbandnow.com
- The City of Morgan Hill has assembled a list of local service providers and general contact information
- Check your connection speed, which may indicate the need to update hardware: https://www.speedtest.net/
Federal Communications Commission (FCC) Wants Your Feedback on Broadband
The FCC wants to hear first-hand from consumers about the availability and quality of broadband in communities across the United States as part of an effort to improve internet access.
Link to survey form: Submit a request – FCC Complaints (link to FCC)
The FCC launched a feedback form in 2021 that allows internet users to share their experiences regarding broadband access, speed, and carrier availability as the FCC works to improve the accuracy of its broadband maps.
Previous Broadband Community Workshop Series
The City is and has been aware that broadband service in Morgan Hill does not meet the community’s expectations, nor in many cases, does not meet the community’s true needs. To get closer to solutions to the problem, the City hosted workshops covering a range of issues within the problem:
- Providing the community with a better understanding of the history of broadband services in Morgan Hill.
- What infrastructure (both wired and wireless) exists in Morgan Hill.
- How broadband is regulated and what that means to Morgan Hill.
- What the City can and cannot do. What residents and local businesses can and should do.
Workshop #1 - February 24, 2021
Hear from Charter/Spectrum Communications on the February 3, 2021, fiber cut that impacted Charter/Spectrum and Verizon Wireless services.
Workshop #2 - March 24, 2021
- City Council workshop materials (link)
- Video of Workshop (link)
- Presentation (pdf)
- Letter from Verizon Wireless Regarding Outage and Redundancy (pdf)
Workshop #3 - April 28, 2021
- Things residents can do to improve their home service.
- Presentations from Bullet Wireless, Etheric Networks, and Joint Venture Silicon Valley.