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Utility Billing

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1. What if I need my water/ sewer services turned on the same day?

After submitting your application and drivers license, contact the utility billing office. For same day service requests prior to 3:00pm, an additional $47 is due at the time of request. If the request for service is made after 3:00pm or on weekends/holidays, an after hours service fee of $95.00 will be due.

2. When does my water bill become overdue?

Your water bill becomes delinquent 25 days after the billing date.

3. What if I do not pay my bill by the due date?

Approximately 14 days after the delinquent date, a shut-off notice is mailed. You are assessed a $13 delinquent charge for each notice sent to you. It is recommended that all PAST-DUE payments be made at City Hall. Please read notice for "date of water shut-off" and "last date payment must be received." Accounts that are shut off for non-payment are assessed an additional $47 fee.

4. What if I feel my bill is incorrect?

Please call our office at (408) 779-7221 with any questions or problems you may have. If you still believe you have been overcharged or charged for services not rendered, send your written objections within 10 days from the date of the bill/notice.

5. Is there a deposit required?

No deposit is required at this time, however, a $33 nonrefundable service charge will be added to your first bill for all new and reactivating accounts.